Privacy Policy

Effective August 16, 2026

Firsthand ("we", "us") is operated by Benjamin 23 Blue Enterprise LLC, Dallas, Texas. This policy explains what the Firsthand app and website collect, why, and what we never do with it.

What the app collects, and why

• Camera and microphone, to take the photos and 15-second videos that become your cards. Capture happens only when you press the shutter. We never record in the background.
• Location (GPS), captured at the moment of your shot to verify you were inside the venue during the event. This is the product's core proof. Background location, if you enable arrival alerts, is used only to notice when you reach a venue and never to track you between events.
• Time, a network-verified clock stamp at capture, used for the same verification.
• Your photos and videos, stored on your device first. Cards you choose to trade or share are stored on our servers to make trading and sharing work.

What we never do

• We never sell your personal data.
• We never use your photos to train AI models or for advertising.
• We never track your location outside of capture and arrival detection.
• We never edit a card's verification stamp, not for you, not for anyone.

Children and school teams

Team cards created through a school or program account are visible only to that school's own community through its private share link. Cards of minors are never listed publicly, never tradeable, and never appear in marketing without a parent's or guardian's written consent. Coaches and program directors control their roster; parents may request removal of their child's card at any time via the contact below.

Trading and the chain of ownership

When you trade a card, your username and the trade date become part of that card's permanent ownership record. This record is the product, it is visible to anyone who scans the card's QR code. Personal information beyond your chosen username is never included.

Data you can take or delete

Your untraded cards, photos, and videos are yours. You may export or delete them at any time from within the app. Deleting your account removes your personal data from our servers; ownership records of cards you have already traded to others remain, listed under your former username, as part of those cards' chains.

Third-party services

Event detection uses Ticketmaster's public event data (your coordinates are sent to look up nearby events, and are not stored by us for that purpose). Print orders are fulfilled by our printing partners, who receive only the card file and the shipping address you provide for that order.

Contact

Questions or removal requests: [email protected]